Talk to a person.

It's built for teen skin — oilier, more reactive, and dealing with breakouts rather than fine lines. Most people using it are [age range], and plenty of adults with sensitive skin use it too.

If your kid is younger and you're not sure she needs a routine at all, the honest answer is usually a gentle cleanser, a moisturiser and sunscreen, and nothing else.

Probably, but it depends on her skin rather than her birthday. smooth sali contains 2% salicylic acid, a standard over-the-counter strength that's fine for most teens — though younger skin is often more reactive, and some tweens do better starting with just the moisturiser and adding the cleanser later.

If she has eczema, very dry skin, or anything a doctor is already treating, ask her pediatrician or a dermatologist first. We'd rather you did that than take our word for it.

2% is the highest strength available without a prescription and the standard in most over-the-counter acne cleansers. In a cleanser it's on the skin for under a minute and rinsed off, which is far gentler than a leave-on serum at the same percentage.

If her skin is dry or reactive, start every other night and build up. If it stings, stop and email us — we want to know which product and what else was on her face.

Often yes, and it depends which one. Retinoids and benzoyl peroxide both change what else should go on the skin, and stacking actives is the most common reason a teen's face starts hurting.

Send us what she's been prescribed and we'll tell you plainly — including when the answer is to ask her dermatologist instead of us.

It shouldn't. All three are built for blemish-prone, sensitive skin, and there's no added fragrance or drying alcohol in any of them — those two are the usual culprits.

The other common cause is stacking. If she's using an exfoliant, a retinol and a vitamin C alongside this, the stinging is probably the combination rather than any single product.

Cleanse, tone, moisturize. smooth sali, then pore magic, then moisturose.

Morning: all three, then sunscreen. Night: all three. The order is printed inside the lid of the set, because it's the thing people most often ask twice.

No. The cleanser and the moisturiser do the most, and plenty of people use just those.

The set exists because all three together saves $18. What she does need, and we don't make, is a sunscreen — the one step with real evidence about how skin looks decades later.

No added fragrance in any of the three. Nothing is added to make them smell like anything.

Some ingredients have a faint scent of their own — moisturose contains rose and smells mildly of it. What you won't find is fragrance or parfum on the label, the term that can legally cover a long list of undisclosed ingredients.

[Confirm per product — sizes are 150ml, 100ml and 50ml.] Used as directed, roughly [X] weeks each.

The cleanser usually goes first. If yours is emptying much faster than that, she's likely using more than she needs — which is common and costs money rather than doing damage.

Give it four weeks before you judge it, and don't change anything else during those four weeks. Skin takes about that long to turn over, and adding or swapping a second product in week two makes it impossible to tell what did what.

If something looks worse rather than better at any point, stop and email us.

Both. Leaping Bunny certified, which means no animal testing at any stage — by us or by anyone we buy raw materials from. It's audited rather than self-declared.

No animal-derived ingredients in any of the three.

Yes. Skin doesn't have a gender and neither does any of this — oil, breakouts and a wrecked barrier work the same way on everyone.

The packaging is plain enough that nobody's been embarrassed by it yet, which we're told is the actual question.

Ask her doctor first. Eczema means a barrier that's already compromised, and salicylic acid is an exfoliant — even a gentle one is a decision worth making with someone who's seen her skin.

moisturose alone is usually fine and is the one most people with eczema get on with.

Yes, and the cleanser is there partly to get it off again. Cleanse at night before anything else — heavy or long-wear makeup usually needs an oil or balm first, then the cleanser.

The thing that actually causes trouble isn't makeup. It's sleeping in it.

Yes, and more so. Salicylic acid can make skin more sensitive to sun, and sunscreen is the single step with the strongest evidence behind it at her age.

We don't make one. [SPF recommendation + link]

Ask your doctor. Guidance on salicylic acid in pregnancy varies and it isn't a call we should be making for you.

Tracking goes out the moment it ships, usually one to two working days after you order. Check spam — it's almost always there.

If it's been longer than that, email us with your order number and we'll chase it.

Free on orders $99+, which the routine set meets exactly. Below that it's [rate].

Thirty days, opened or not. Tell us the order number and whether you want a refund or a swap, and we'll send a label.

You don't need a reason, but if you have one we'd like to hear it — it's how the next version gets better.

If it hasn't shipped, yes. Email us with the order number as soon as you can. Once it's gone, the thirty-day return covers you.

Not yet. If you're somewhere we don't reach, tell us where — it's how we decide what to open next.

Yes. [Local delivery: radius, days, minimum, and how to select it at checkout.]

Email us with the order number and a photo. We'll replace it. You don't need to send the damaged one back.

Yes. Add a note at checkout and the packing slip goes out without prices on it. [Confirm the field exists at checkout.]

Not any more. There was one at Newpark in Park City for two years and it closed in [month] 2026.

You can still find us on shelves elsewhere — see the stockists — and if you're local, we deliver.

Vivomer — a plant-based material, certified home-compostable by TÜV. Bottles and caps both.

No plastic. Not less plastic, not ocean-bound plastic, not recycled plastic.

It goes in your compost bin or straight into a garden bed. No facility, no drop-off, no special collection.

[How long it takes, and what to do with the label and pump if they're a different material.]

Most packaging labelled compostable is industrially compostable — it needs a commercial facility running at temperatures a garden never reaches. If your town doesn't collect for one, it goes to landfill like everything else.

Home-compostable means it breaks down in ordinary conditions, in your own bin, without any of that. It's a much harder standard to meet and a much rarer certification.

Four of them. Brand Advocates — a small cohort who test what we make before it ships. College Ambassadors — on campus. Sponsored Athletes — individuals. Sponsored Teams — whole squads.

They're different commitments and different sizes. See Live Free Generation.

[Confirm ages and eligibility per programme.] Applications open [date].

If you're under 18, a parent or guardian has to sign off before we can accept you. That's not a formality — they get their own email and their own form.

No. There's no follower minimum and no posting quota.

We're more interested in whether you'll tell us something's wrong than in whether you'll say it's good. That's genuinely what the programme is for.

No. You never have to post.

Some people do and we're glad, but nobody is counted, chased or dropped for not posting. If that's what you're looking for, this isn't that programme.

[Confirm per programme — product, the gatherings, what advocates get at graduation.]

Brand Advocates meet in person [four times] over the programme, in Park City, and finish with a graduation that parents are invited to.

Yes — that's what the sponsored teams track is for. [Confirm what a team sponsorship includes and who signs.]

Yes. Shops, spas, salons, and pediatric and derm offices. The line sheet, case packs and terms are all in one place. Open the wholesale page.

Every product is read against the same list before it goes on the shelf, and a lot don't make it. What we allow, what we won't, and where we still disagree with ourselves is all written down. Read Our Standard.

Maybe. Send it to hello@livefreeskincare.com with a full ingredient list, whatever certifications you hold, and who your customer is.

The ingredient list is the part that matters. We can't review anything without one.

We work with a contract manufacturer in [the US / confirm]. We don't name them publicly — that's their preference and ours.

What we will tell you is exactly what's in the bottles, which is the part that affects you.

Park City, Utah. Everything ships from here.

press@livefreeskincare.com. Samples, interviews and anything on deadline — say the deadline in the subject line and it'll get read sooner.